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Online Shopping Policy

Shipping Policy

 

  • We ship to most of the postcodes in Malaysia using DHL eCommerce.
  • We offer free shipping within Peninsular Malaysia with purchases of RM40 or above in a single order.
  • Your order will be shipped within 3 working days from the date you order and make payment.
  • Depending on your address, your parcel will take from 1 to 6 working days to arrive.
  • We will contact you in case of any delay in shipment.

 

Return Policy (Refund or Exchange)

 

  • Please email us at [email protected] first if you are unsatisfied with your purchase.
  • Kindly provide the reason why you are unsatisfied, best supported by photos, if applicable.
  • Only reasons like product defects or the wrong item shipped will be considered for refund or exchange.
  • A return request must be made within 7 days from the date of purchase.
  • You must return the item in full set and new conditions along with its packaging.
  • If your request is valid, we will advise steps to return the item.

 

Privacy Policy

 

This privacy notice discloses the privacy practices for https://www.nanyangkitchen.co. This privacy notice applies solely to information collected by this website.

 

Information Collection, Use, and Sharing

 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other contact information from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

 

Your Access to and Control Over Information

 

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via [email protected]:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

 

Security

 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via [email protected].